SHIPPING POLICY

Delivery Time

We usually deliver in 4 to 6 working days. 

To ensure that your order is delivered on-time, please make sure of the following while entering your Shipping Address and Phone Number details:

1. Provide complete address details with House Number, Floor, Street Name and Locality along with a Landmark.
2. Enter correct City, State and Zip/Postal Code details. Orders may get misrouted if these details are incorrect.

3. Kindly make sure that Phone number (preferably mobile) is correct and reachable. We may need to call you for delivery related queries.

In case of Cash on Delivery orders, please make sure someone is available at the shipping address to pay cash by tendering exact change. 

Please do not accept the package if it appears to have been tampered with. If a product is damaged, inform our customer service immediately at +91-9019-299-299 (9AM - 8PM, Mon - Sat) or WeCare@urbantouch.com

Payment Terms

We accept payment through Net Banking, all major Credit Cards, Debit Cards and Cash-on-Delivery. Cash-on-Delivery (COD) is available only in select cities. With COD you shall be required to pay cash on delivery of the goods you ordered. We currently do not accept payment through Cheque or Demand Draft.

Shipping Charges

We offer free shipping on all orders of Rs. 300 or more. Shipping charges of Rs. 30 will apply to orders below Rs. 300. Shipping charges may vary for promotional offers.